Terms & Conditions
By ticking the acceptance box for terms and conditions on registration, you are deemed to fully understand and agree to comply with these Terms and Conditions, as may be amended by us from time to time. Thereafter on each subsequent login you are deemed to have accepted the prevailing terms and conditions.
1. Who we are
Spielo International (Gibraltar) Limited is a private limited company registered in Gibraltar under number 84248. Our registered office is 23 Portland House, Glacis Road, Gibraltar. We are licensed to provide online betting and gaming under an Internet Gaming Licence issued by the Government of Gibraltar. All bets placed through this site are placed with Spielo International (Gibraltar) Limited. If you have any queries concerning our provision of the Instant Win site to you, please contact our Customer Support on 0800 376 2814 or email firstname.lastname@example.org.
2. The important points
Participation on the casino site is open only to the residents of those jurisdictions where such participation is legal. It is your responsibility to ensure that the laws of the country in which you are resident entitle you to play on the casino site. Participation in the game is void wherever prohibited by law.
You must not seek to play on the casino site (for fun or for real by placing a “wager”) on this website unless you are at least 18 years of age. Any activity by players found to be under 18 years old will be declared void regardless of any winnings. No refunds are given on void wagers. We reserve the right to request proof of age of any winner of any prize. We shall undertake our best endeavours to ensure that we do not knowingly permit under 18 year olds to wager.
Employees of Spielo International (Gibraltar) Limited, anyone connected to the company as a supplier, affiliate, media partner and members of their immediate families are not entitled to play on the Casino.
You must not play or seek to play on the casino site unless you have registered with Spielo International (Gibraltar) Limited or have been specifically granted permission to do so as a guest by Spielo International (Gibraltar) Limited . We reserve the right to withhold payment to any player pending verification of the player's identity.
Only one account per person across all the Spielo International (Gibraltar) Limited powered casinos is permitted. This is necessary to prevent abuse of our generous “free money” policies. ll winnings generated by the registration bonus will be capped at £30. A player can not withdraw any winnings generated by the registration bonus until they have deposited and wagered a minimum of £30.
We reserve the right to ask for proof of age and evidence to verify your identity at any time and will be carrying out regular checks of our members. We reserve the right to conduct checks against any of the details provided to us and pursue this information through any channels and methods available to us. Failure to provide substantiated proof of age or other requested information will result in the suspension of your account. Any monies due or requested during this time will be withheld unless the requested information is provided.
You hereby confirm that all information provided to us in your registration and in connection with your account is complete, accurate and not misleading and you agree to inform us immediately if there is any change to such information. This can be done by accessing the “Cashier” section of our website or by e-mailing us at email@example.com.
During registration you will choose a username and password for security purposes. The password that you choose must be kept private and secure by you at all times. Failure to do so could lead to unauthorised activities on your account. Transactions made using your account username and password are accepted by us on the understanding that you are playing the Games. If an alternative source has accessed your account and we are not informed, we accept no liability for monies or information lost or misused.
We reserve the right to refuse to register you and/or to suspend and/or terminate your registration and/or account at any time in each case in our sole and absolute discretion including; if there is manipulation of our financial system, cheating, abuse of your account or suspicion thereof; breach or suspected breach of any applicable law, regulation; if you have charged back any of the purchases made with your credit card; if you allow someone else (intentionally or unintentionally) to play your Casino account or if you are in breach of any of our terms and conditions.
You may instruct us to exclude you from participation on the Casino by sending us an e-mail to firstname.lastname@example.org. with your instructions, or by calling our Customer Service Team in Gibraltar on 0800 376 2814 (in UK) or +350 200 49552 (outside UK) or by sending a registered letter to Spielo International (Gibraltar) Limited , Suite 741, Europort, Gibraltar. Use of this opt-out facility will result in your account being blocked. This might lead to your account to be permanently blocked. Should you require to re-open your account, this will be subject to Management approval. We might also require confirmation from you in writing by fax or email and additional documentation in order to reopen your account.
Any downloading, use or copying of our website materials including graphics, text, concepts, methodologies is strictly prohibited and, in particular, you agree to use the website materials solely for your own personal, non-commercial use and specifically not for any business, commercial or public purpose.
The deployment within this website of any spider, robot, web crawler or other automated query program; and the re-use and/or aggregation of any of the website materials in the provision of a commercial service is strictly prohibited.
5. Your account
In order to play on the casino site, you must open and maintain an account with us.
Any winnings you make on the Games will be credited to your account. You can edit your account and make deposits and withdrawals by accessing the “Cashier” facility on this site. You can only register one credit or debit card number with your account at any one time but you can change your credit card or debit card details by visiting the “Cashier” section of the website. As a security measure you may have to contact Customer Support prior to being able to change certain credit or debit card information.
You can deposit monies into your account using VISA/Mastercard credit cards and Switch, Visa Delta, and Visa Electron cards, Skrill (moneybookers), Ukash, paysafecard and NETeller. Spielo International (Gibraltar) Limited will appear as a reference on your card statement. No other method of deposit to your account will currently be accepted by us.
There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits in any one calendar day (times are in UTC/GMT). In the event that there is a charge back for whatever reason, you accept and acknowledge that we will be able to suspend your account indefinitely to enable us to investigate and resolve the matter. During such period, any monies due or requested will be withheld.
The balance held in your account will not earn interest in your favour.
Subject to the provisions of these terms, you can make withdrawals from your account up to your current available balance by debit card, credit card, bank transfer and cheque (subject to the conditions set out below) after taking into account all previous wagers. There are minimum and maximum limits on the amounts that you can withdraw from your account. You are not permitted to make more than one withdrawal from your account in any one 24 hour period. Please note as follows:
Withdrawal by debit card: each withdrawal must be at least £20 (save in the case of a final withdrawal to close an account) and must be no greater than £2,500 in any 24-hour period. Withdrawals by debit card may only be made to the debit card you have registered to your account and with which you have deposited funds. Please note that it can take from 3 to 5 working days for funds to be credited.
Withdrawal by credit card: each withdrawal must be at least £20 (save in the case of a final withdrawal to close an account) and must be no greater than £2,500 in any 24-hour period. Withdrawals by credit card may only be made to the credit card you have registered to your account and with which you have deposited funds. Please note that it can take from 3 to 5 working days for funds to be credited.
Withdrawal by bank transfer: (this is only available to non UK or virtual and prepaid Mastercard users): each withdrawal must be at least £20 (save in the case of a final withdrawal to close an account) and must be no greater than £2,500 in any 24-hour period. This bank transfer will be payable to you and not a third party and will be sent to a bank account in your name. Bank transfer withdrawals will require a copy of the statement for the bank account details provided showing your name, address and bank account number to be sent to us. Bank transfer withdrawals in excess of £600 will require proof of identity to be provided.Please note that it can take from 3 to 5 working days for funds to be credited once the necessary documentation has been received and processed.
Withdrawal by cheque: (this is only available to non UK or virtual and prepaid Mastercard users): each withdrawal must be at least £20 (save in the case of a final withdrawal to close an account) and must be no greater than £2,500 in any 24-hour period. This cheque will be payable to you and not a third party and will be sent to you at the address registered with us. Cheque withdrawals in excess of £600 will require proof of identity to be provided.
When you close your account you will be entitled to the return of all funds in it. However, if you do not log onto your Casino account for a period of 180 days, we will notify you of our intention to close your account and if we receive no response within 14 days thereafter, any balance in your account will be forfeited.
If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts as wagers for playing the Games.
Any applicable taxes and fees in connection with any winnings awarded to you or any other payments to you are your sole responsibility. Winnings cannot be transferred, substituted or redeemed for any other monies.
Where there is a dispute concerning your account, we reserve the right to suspend the account until resolution is reached. Any disputes must be notified to us in writing stating the date, time and details of the dispute and emailed to email@example.com.
6. Wager Rules and Limitations of Liability
A minimum stake of £0.10 per wager applies. All stakes/wagers will contain a unique ticket number. You fully accept that the random number generator software (RNG), hosted on our servers in Gibraltar, will determine the outcome of the casino site games. Our RNG software is periodically checked and approved by external IT experts as are our accounting and financial systems.
We reserve the right to refuse the whole or part of any wager at our discretion. We reserve the right to set and to vary the maximum and minimum stake amounts and these will be updated in the rules accessible on the website. It is your responsibility to check these rules each time you log on.
By placing any further wagers with us, you accept the results of the previous wager. As such, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted.
You agree that our decision will be final and binding on all matters in relation to wagering, or your eligibility for a prize or claim, and our transaction records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. Spielo International (Gibraltar) Limited liability in respect of any claim or loss shall be limited to the stake paid by you.
We will not be liable for damages which may be caused by the interception or misuse of your credit card details on the Internet to the extent that such interception or misuse has been caused by events outside of our operation and control.
7. Bonus Promotions
From time to time we may operate a bonus promotion. We reserve the right to determine the member qualification criteria of all bonus promotions. Our bonus promotion terms can be found in the Promotions section of the website and are deemed to be incorporated into these terms and conditions. Winnings generated by the registration bonus will be capped at £30. A player can not withdraw any winnings generated by the registration bonus until they have deposited and wagered a minimum of £30.
All bonus money received from promotions has to be wagered 20 times before any winnings can be withdrawn. Bonus money received will accumulate until wagering requirements of all issued bonuses are fulfilled, bonus money will not convert to cash until the total of the wagering requirements have been met.
E.g. Player A receives bonus of £1 requiring £20 (20x wagering requirements) be wagered before it converts to cash.
Player A wagers £10 bonus and still has £5 bonus on his account. He then receives another £1 bonus requiring £20 (20x wagering requirements) be wagered.
Player A now has £6 bonus in his account. For bonus to convert to cash player must wager a further £20 before any bonus converts to cash.
Special Bonus Terms and Conditions: These apply to any special Birthday or lapsed player bonuses. Bonus money awarded is deemed for wagering purposes only. Bonus money may only be used to wager on the casino and may not be cashed out. Any player choosing to withdraw all or part of the bonus money they have received from us will forfeit the same.
Prize-winners grant us the right to use and publish their user name online and in print in any other media in connection with the game. Acceptance of a prize constitutes permission for Spielo International (Gibraltar) Limited to use winner's name for advertising and promotional purposes without additional compensation unless prohibited by law.
On occasions, tangible goods will be offered as promotional or game prizes. Prizes of this nature must be claimed within 14 days of the original claim, unless otherwise stated in the specific promotions terms and conditions. Failure to do so will render the claim null and void.Tangible prizes will be delivered depending on third party providers; if the exact prize is unavailable, a suitable substitute will be found. Delivery fees are included in the value of each prize. Vouchers values also include delivery fees, so the total amount may vary depending on this.
You can meet the wagering requirements by playing the following games:
(20-line) Big Top, Cashino, Cleopatra, Day at the Races, Dead Man's Chest, Desperados, Diamond Slipper, Elvis Top 20, Funky Monkeys, Fruit Smoothie, Horror Show, Monster Carlo, Pimp My Slot, Plum Royale, Rainbow Riches, TT World Cup and The X Factor Steps to Stardom.
(9-line) Creatures of Rock, Fruit Smoothie, Gods of the Nile, Monopoly, Pimp My Slot, Sands of Fortune, The Roaring 20s.
(5-line) Atlantis, Horror Show, Monte Carlo Millions, Roll Em Baby, Roll Em Baby Gold. (1-line) Fruit Salad, Grow Me The Money, Multi Slot Classic (Mini Fruit Salad, Mini Grow Me The Money, Mini Roll Em Baby, Mini Tropical Fruits) and Tropical Fruits.
Big Top, Fruit Smoothie, Funky Monkeys, Roaring 20's, Monster Carlo and Atlantis Gold
8. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We also may collect data by using "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "pixel tags") that allow us to know when you visit our site and to understand how you interact with our emails or advertisements. Through pixel tags, we obtain non-personal information or aggregate information (i.e., the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from) which can be used to enhance your online experience and understand traffic patterns.
9. General Terms
If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
These terms shall be governed by and construed in accordance with the laws of Gibraltar. You irrevocably agree that the courts of Gibraltar shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this website, and that the laws of Gibraltar shall govern such dispute or claim. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms is taking place or originating.